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General Information

Ordering and processing

Once you have logged into your account, simply place the desired items into your shopping cart. If you click "Shopping Cart", you can change the desired quantities or remove items. To complete your purchase, please click "Checkout". The further course is self-explanatory.

Important: In this internet shop is no direct payment of the goods possible during the ordering process. You will get an automated order confirmation after you have completed your purchase. Upon receipt of your order, our staff will check the availability, pack the goods for shipment and determine the shipping costs. Then you will receive a detailed "Proforma Invoice" via email, with which you can make the payment for the goods. After receiving the "Proforma Invoice" the items ordered (especially brand items) are reserved 7 days for the customer.
On weekends and public holidays we do not process orders. The processing of an order may be delayed up to three business days due to increased order receipt after weekends, after sending a newsletter or seasonal affective!


Minimum purchase amount and quantity

With each order we expect a total value of goods of at least 149,- Euro (net). If this condition is not met, we charge a low order fee of 20% (net) of the total value of goods, but at least 20,- Euro (net).


Fees for cancellations

The submission of an order in our store is the conclusion of a binding sales contract with us. You agree to pay/ take the ordered available goods within the reservation period of 7 days after receiving our "Proforma Invoice". For the subsequent reduction of quantities, cancellation of single items, or cancellation of the whole order, we will charge 1% of the value of the canceled goods, but at least 5.00 Euro. For the cancellation of drop shipping orders we charge 2.90 euros, unless they have been processed by us ready to ship.


Dropshipping

If you want to offer and sell our products in your online shop or on Ebay etc, you can participate in our Dropshipping service. Dropshipping means, that we send the ordered items directly to your customers. For more information please read: Dropshipping.


Tax-free deliveries

An tax exempt supply to another EU Member State (intra-Community supply) is only possible if we have a valid VAT registration number of the foreign customer.

Deliveries to countries outside the European Union shall be tax free.

Notwithstanding the above, we charge for deliveries to addresses in Germany, basically 19% VAT!

See also:
Tax free intracommunity delivery


Last edited: 1/4/2015

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